We aim to keep Roaminix Shop available 24/7. This page explains our uptime targets, maintenance windows, and how we communicate outages.
We target 99.9% monthly uptime for the storefront and eSIM delivery system. This allows for up to ~43 minutes of planned or unplanned downtime per month.
Planned maintenance is scheduled outside peak travel hours (typically 02:00–05:00 UTC). We announce maintenance at least 48 hours in advance via email and on this page. Emergency maintenance may occur without prior notice.
During an outage, we will update this page and notify affected customers via email. We provide incident updates every 30 minutes until resolution, followed by a post-incident report within 48 hours.
eSIM QR codes are delivered via email within 1–5 minutes of payment confirmation. If delivery is delayed beyond 15 minutes, contact [email protected] and we will resend immediately.
If we fail to meet the 99.9% uptime target in a given month, affected customers may request a service credit. Contact support with your order details to apply.
Last updated: September 2026