Refund Policy

We want you to be satisfied with your eSIM. This page explains our refund terms.

General Policy

eSIM purchases are generally non-refundable once the QR code has been delivered to your email. This is because the eSIM is a digital product that can be activated and used immediately.

Eligible for Refund

Technical failure — the eSIM does not work due to a fault on our side (within 48 hours of purchase)
Wrong product — you purchased the wrong country or plan by mistake (within 24 hours, before activation)
Service not delivered — you did not receive the QR code within 15 minutes of payment
Duplicate charge — you were charged more than once for the same order

Not Eligible for Refund

eSIM already activated and used
Device incompatibility (check compatibility before purchasing)
Change of mind after activation
Network issues in the destination country (carrier-side)

How to Request a Refund

Contact [email protected] with your order number and a brief description of the issue. We review all requests within 48 hours. Approved refunds are processed to the original payment method within 5–10 business days.

Last updated: September 2026